1 reviews | Active since Nov 2016
MTN Direct... after 18years but NEVER AGAIN!
<p>Dear MTN users...</p> <p>Since 1998 (yes for the past 18years) I have been a loyal MTN customer and mostly got my upgrades from MTN direct due to the convenience of it... NEVER AGAIN!</p> <p> </p> <p>On 10 December 2016 ordered a LG G4 (yes the older model, G5 available now)... MTN Direct say: Yes sir we have in stock.</p> <p> </p> <p>Then they upgrade my contract - I get all the SMS's.</p> <p>Very excited wait for the phone to be delivered... nothing. No update, call nothing. So I call them again, and again... and again (18x)</p> <p> </p> <p>I followed up almost every day until 21 December 2016 - only for for them to tell me after all this:</p> <p>1) Oops - it was never dispatched (due to stocktake or maybe incompetence?)</p> <p>2) The warehouse is now closed for 2016 - I will get it in 2017 !!!</p> <p> </p> <p>-sigh-</p> <p> </p> <p>I cannot tell the public what to do, but beware the bad bad service from this once excellent but now terrible service provider: MTN Direct ********** 667 (do not call this number unless you like bad service...)</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of MTN Direct division for urgent attention. They will revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of MTN Direct division for urgent attention. They will revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Dear
Nompumelelo
REQ: **********
In response to your kind words:
a) Since 22 Dec I have not received response from the MTN DIRECT management nor MTN.
b) I went into a MTN store yesterday, very friendly gentleman tried to help me get a new device (which I already pay for) - sorry sir, you have already been upgraded and system shows device issued - I HAVE NOT received device and asked MTN DIRECT to cancell the sale - which they agreed to do.
c) So now... I call MTN DIRECT, after 45minutes they answer. Eish... sorry sir I cannot reverse sale only supervisor can and he is not answering his phone.
I rest my case... from bad to worse.
(Still) upset customer.
MTN is going down and down and down... Can you please get this sorted so I can write something positive+ ?
Dear
Nompumelelo
REQ: **********
In response to your kind words:
a) Since 22 Dec I have not received response from the MTN DIRECT management nor MTN.
b) I went into a MTN store yesterday, very friendly gentleman tried to help me get a new device (which I already pay for) - sorry sir, you have already been upgraded and system shows device issued - I HAVE NOT received device and asked MTN DIRECT to cancell the sale - which they agreed to do.
c) So now... I call MTN DIRECT, after 45minutes they answer. Eish... sorry sir I cannot reverse sale only supervisor can and he is not answering his phone.
I rest my case... from bad to worse.
(Still) upset customer.
MTN is going down and down and down... Can you please get this sorted so I can write something positive+ ?