HP
Hannes P
1 reviews | Active since Mar 2016
18 Mar 2016, 20:29
MTN Direct A AA Unfit to resolve a problem
After numerous calls to 808, MTN Direct,173 and emails, MTN Direct can't resolve a problem caused by them. I've requested a that a manager from MTN Direct contact me to resolve a problem as Thandeka nor her supervisor can sort the problem out.<br> <br> To make a long story short, I app**** on 5 Feb 2016 for an upgrade deal as per MTN's website. I want the phone at the contract price as per your advert on that time, not all the ******* answers I get. I did send all this and proof of add to customer care at MTN who advised me to phone 173 or go to a MTN Direct Shop. <br> <br> I want the head of the MTN Direct department to contact me to sort this out as their staff can't do it.<br>
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Replies (1)
MTN South Africa's replyOfficial
23 Mar 2016, 13:31Hello HP1000,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the previous upgrade done has been cancelled and the term date has been reversed back to 2016-02-18.
The credit for R160.00 will be passed for the difference in subscription.
The request has been sent to the MTN Direct Supervisors to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the previous upgrade done has been cancelled and the term date has been reversed back to 2016-02-18.
The credit for R160.00 will be passed for the difference in subscription.
The request has been sent to the MTN Direct Supervisors to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply23 Mar 2016, 13:31
Official
Hello HP1000,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the previous upgrade done has been cancelled and the term date has been reversed back to 2016-02-18.
The credit for R160.00 will be passed for the difference in subscription.
The request has been sent to the MTN Direct Supervisors to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the previous upgrade done has been cancelled and the term date has been reversed back to 2016-02-18.
The credit for R160.00 will be passed for the difference in subscription.
The request has been sent to the MTN Direct Supervisors to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
***