MTN Direct
I took out a contract in April 2019 telephonically with MTN Direct. I was told that I will receive 2GB day and 2GB night express data. After I found that the data finished so quick I phoned in and was told that it was a 1GB package. After numerous phone calls I got through to somebody who told me there was a bunch of contracts in April that was incorrectly loaded and that my contract was one of them. Again after months of phoning I finally got a copy of my contract and once again was told that it was incorrectly loaded. I saw on the contract it showed 1GB phoned back and again they told me I must send the contract to customer care they will correct it and still assured me it was incorrectly loaded. I send through the contract to numerous people and today hold on till it was received by the MTN Champion. She told me it was a 1GB package but she will send it through. Throughout all of this the debit order was deducted every month. I gave it a shot to take out a contract telephonically and I am so disappointed. Best of all I need to upgrade my phone on Saturday. I am honestly doubting that that is going to happen.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we correct the matter. I have received a copy of your contract. I will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we correct the matter. I have received a copy of your contract. I will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
