YE
Yolande E
1 reviews | Active since Feb 2017
16 Feb 2017, 10:24
MTN Direct
<p>I got a call fom a MTN DIRECT member explaing to me that I can upgrade for dada. I agreed to it but the next day I phoned back to request for a new handset also. This happen in January. They were suppose to courrier documents for me to sign I did not receive it I phoned a couple of times even MTN and just got reference numbers But the upgrade is still not cancelled even if I do not pay anything but now I cant upgrade because on the sistem at MTN in Kld it shows I did upgrade</p>
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MTN South Africa's replyOfficial
16 Feb 2017, 11:34Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the request to the MTN Direct supervisors for assistance with the complaint, we have requested to give you feedback of the outcome.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply16 Feb 2017, 11:34
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the request to the MTN Direct supervisors for assistance with the complaint, we have requested to give you feedback of the outcome.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,