HM
Hendrik M
1 reviews | Active since Feb 2019
19 Feb 2019, 15:56
Mtn Direct
On the 04/02/2019 I phone mtn direct to do a upgrade on 2 laptops on the 07/02/2019 mtn deliver the laptops whith out the routers. Since then I tried to sort it out whith mtn direct.
The consultant Joshua don't even comes back to me about the problem all he told me is that he must speak to the store manager. No one comes back to me I tried from last week Monday to speak to a supervisor but the supervisors don't come back to me. I cannot believe that a company think's so little of it's clients that they dont have to respond to e male or on the telephone.
I hope they don't want me to make a payment at the end of the month they can block my sim card.
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Replies (1)MTN South Africa's replyOfficial
20 Feb 2019, 08:29Good day Hendrik,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that this matter has been escalated to our Sales team and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that this matter has been escalated to our Sales team and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply20 Feb 2019, 08:29
Official
Good day Hendrik,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that this matter has been escalated to our Sales team and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that this matter has been escalated to our Sales team and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
