SS
Shaun S
1 reviews | Active since Sept 2012
06 Nov 2018, 09:49
Mtn direct 1Week feedback
This is my last business with MTN, i app**** for a additional contract a Huawei P Smart, the next day called asked to change it to a Sony XA2 Ultra, still no feedback one week later, no phone. Cancel it please i will go to another network. After 8 calls ill still be called back. MTN direct is absolutely disgusting.
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Replies (2)
MTN South Africa's replyOfficial
06 Nov 2018, 11:33 Good day Shaun
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Best regards,
MTN South Africa's reply06 Nov 2018, 11:33
Official
Good day Shaun
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Best regards,
SS
Shaun S's updateReviewer Update
08 Nov 2018, 16:22Hi Jessica, can u please help me they have activated my simcard from prepaid to contract earlier. I got the phone, now i cant make any outgoing calls. Only receive, i phoned 808 they say i must phone activations, but activations say i must call them. The only number i can call is 808
SS
Shaun S's update08 Nov 2018, 16:22
Reviewer Update
Hi Jessica, can u please help me they have activated my simcard from prepaid to contract earlier. I got the phone, now i cant make any outgoing calls. Only receive, i phoned 808 they say i must phone activations, but activations say i must call them. The only number i can call is 808