NS
Nazier S
1 reviews | Active since Dec 2014
10 Aug 2017, 17:12
MTN Direct
<p>Upgraded my contract on the 2nd August 2017 which should have included 10gigs data. Been calling back and forth with regards to my delivery and 10 gigs which I have not received. Called the call centre spoke to alston singh who claimed the managers were all in meetings then spoke to Louise after waiting nearly 30 minutes for a manager who to my surprise is not a manager but a supervisor? How can your company not have any managers available and how can you have such ****ty service when it comes to delivery? No communication of my delivery or my 10 gig Data? How do you run a business when your customers have no faith in you... how much longer will I wait to receive my 10gigs and my delivery?????</p>
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MTN South Africa's replyOfficial
11 Aug 2017, 08:33Thank you for your post.
We apologize for any inconvenience incurred.
The complaint has been sent to Louise and Alston to contact and assist you with feedback regarding the device not received as yet and the 10GB not loaded.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply11 Aug 2017, 08:33
Official
Thank you for your post.
We apologize for any inconvenience incurred.
The complaint has been sent to Louise and Alston to contact and assist you with feedback regarding the device not received as yet and the 10GB not loaded.
Kind Regards,
Alice van der Merwe
Best regards,
NS
Nazier S's updateReviewer Update
11 Aug 2017, 08:53I have received a call with regards to my delivery and spoke to your delivery guys, however still no feedback on my 10gigs and it's been nearly 2 weeks
NS
Nazier S's update11 Aug 2017, 08:53
Reviewer Update
I have received a call with regards to my delivery and spoke to your delivery guys, however still no feedback on my 10gigs and it's been nearly 2 weeks