AC
Allan C
1 reviews | Active since Sept 2015
11 May 2017, 06:16
MTN Direct
<p>At the end of March this year Lorraine Baloyi from MTN Direct contacted me telephonically and arranged for my Samsung Tablet to be upgraded. To date I have not received my tablet. I have been phoning ********** for over 3 weeks and no joy. The operators on the other side have sent numerous E-Mails to lorraine and her Supervisor ( Sharika ) to contact me but still nothing. Many time the operators have even put the phone done in my ear. I went to MTN Hillcrest and they contacted MTN Direct as well as and they put the phone down in his ear as well. I have 2 referece NO's ( ********** 23 & ********** 8 ) but have had no contact from them. Their service sucks</p>
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
11 May 2017, 08:12Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the complaint to the MTN Direct Supervisors to intervene .
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply11 May 2017, 08:12
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the complaint to the MTN Direct Supervisors to intervene .
Kind Regards,
Alice van der Merwe
Best regards,
AC
Allan C's updateReviewer Update
11 May 2017, 08:32Thanks for your prompt reply. E-Mails have been sent by various operators from MTN Direct to Lorainne Baloyi and her Supervisor for the last 3 weeks but they have not contacted me. Please contact me on *** or ***, or E-Mail ***
AC
Allan C's update11 May 2017, 08:32
Reviewer Update
Thanks for your prompt reply. E-Mails have been sent by various operators from MTN Direct to Lorainne Baloyi and her Supervisor for the last 3 weeks but they have not contacted me. Please contact me on *** or ***, or E-Mail ***
AC
Allan C's updateReviewer Update
11 May 2017, 11:42I have still not had any contact from MTN direct. How do I cancel this upgrade so I can go to a MTN store and do the upgrade there
AC
Allan C's update11 May 2017, 11:42
Reviewer Update
I have still not had any contact from MTN direct. How do I cancel this upgrade so I can go to a MTN store and do the upgrade there
AC
Allan C's updateReviewer Update
12 May 2017, 05:40I got a reply from MTN's Alice Van Der Merwe who advised that she had referred this to the MTN Direct's Supervisors to intervene. Needless to say no one has contacted me yet. I want to cancel this upgrade and complete the upgrade at a MTN store. No one seems to want to contact me me. Has something happened to my tablet. Has it been ******?
AC
Allan C's update12 May 2017, 05:40
Reviewer Update
I got a reply from MTN's Alice Van Der Merwe who advised that she had referred this to the MTN Direct's Supervisors to intervene. Needless to say no one has contacted me yet. I want to cancel this upgrade and complete the upgrade at a MTN store. No one seems to want to contact me me. Has something happened to my tablet. Has it been ******?