MTN Direct - 12 days and no handset? Quick to take your money and just a quick to F@$k their customers with sub standard service.

<p>I app**** for my contract upgrade on 13 April 2017 with JZ from MTN Direct and was told there were 2 units of the phone in stock and that delivery would be 3-6 days.</p> <p>I requested that the upgrade be cancelled on 21-April-2017 as I had not received the phone in the agreed timelines.</p> <p>I have phoned MTN Direct 20+ times, I have spoken to numerous sales people and they cannot tell me what is happening. I was told by 2 different people that a supervisor will call me and I have heard nothing.</p> <p>Everyone keeps putting me on hold and I sit for 10+ minutes.</p> <p>I phone MTN Customer care and told that this is a MTN Direct problem and they must sort it out.</p> <p>Today 24-April (12 days later) I have not received my handset or confirmation that the upgrade contract has been cancelled. </p> <p>I phone MTN Direct and ask if they have received instruction to cancel the upgrade and was told no, there are no notes of escalations or a cancelation. I ask where is my phone, I am told there is 1 at the warehouse but has not been invoiced.</p> <p>Apparently, this has been escalated to Shareeka ****inson (Supervisor) who will tell me what is happening. Waiting for the phone call.</p> <p>Deliver my phone or cancel my upgrade and put me back on my previous contract; I will wait out the remainder of my contract (+-3 months) and move to another cellular provider.</p> <p> </p> <p>Disappointing and Disgusting service from MTN.</p> <p> </p>