JH
John H

1 reviews | Active since Nov 2014

08 Apr 2017, 14:43

MTN dipute account no A***

<p>Please help!</p> <p>i had 3 MTN contracts that I cancelled (migrated to prepay) on the 14\12 2016. MTN service provider said the last payment will be om the 1 January, on the 1 February they took another payment. I whent to the bank and had the money reversed and stopped the debit order. I phoned MTN customer care and told them they must cancel the contract and stop taking payments. On the 1 March they took off a double payment, I phoned them again without any joy. I e-mailed MTN customer care and mtnsp with proof of cancellation and asked them to rectify the problem. They rep**** I must cancel the contracts at the service provider, I rep**** that i have cancelled them on the 14 December and I provided them with proof. They then billed me for 2 ot the modems, I had the money reversed again. On the 1 April they took of a double payment for the 2 modems. I have proof of all comunications with mtn and can e-mail it to you if required. They sould refund me all the money as from 1 February</p> <p>Regards</p> <p>Johnny</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Apr 2017, 20:46
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

Complaints Management Team
Reference Number: ***0