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RJ
Rex J

1 reviews | Active since Nov 2017

07 Jan 2019, 21:39

MTN didnt fix their incorrect invoice and thus is *****ing my money R2000.00 at a time every month

I hav. Upgraded my MTN data contract with one of the black friday specials [20g +20g] for R539 at MTN Wonderboom Junction.

After a month they deducted over R2000.00 from my account and obviously i had to call them and ask them to get it fixed - which they said they have credited my account with the extra amount - they didnt... I just got my bank notification and they have deducted the same incorrect amount from my account - I am byond frustrated!

I want that money back into my account - I do not want you to credit my mtn profile, I want the money back in my bank account!

This is not only ruining my budget and my month but it causeing a lot of stress that could have been avoided if they have done their job and deliver what they have promised.

Please help me get this sorted!

0
Replies (7)
MTN South Africa
MTN South Africa's reply08 Jan 2019, 14:55
Official
Good day 
 
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. 
 
We will investigate and provide you with feedback. 
  
Warm Regards 
Sizwe Schoeman 
Complaints Management team 
RJ
Rex J's update09 Jan 2019, 09:00
Reviewer Update
I have provided your team with all the details they need and still this matter have not been resolved... I have been with MTN for over 10 years and have all my contraxts with you - and with every upgrade theres something wrong. This is super frustrating! Almost R4000 extra billed for in 2 months may not be a lot to your company but this have ruined my December [xmas and new years] and my Jenuary as well!
RJ
Rex J's update10 Jan 2019, 20:54
Reviewer Update
Still MTN have not fixed the issue... This is the worst service i have ever had from any company, MTN you are a close second to the post office... FIX IT, PAY BACK THE MONEY YOU HAVE ****** FROM MY ACCOUNT!
RJ
Rex J's update14 Jan 2019, 14:43
Reviewer Update
Still no help or communication from MTN...
RJ
Rex J's update15 Jan 2019, 10:07
Reviewer Update
Still no support... MTN this is pathetic!
RJ
Rex J's update31 Jan 2019, 16:42
Reviewer Update
Still nothing have been resolved, this month mtn will be *****ing another huge amount from my account... PLEASE HELP!
RJ
Rex J's update05 Mar 2019, 08:57
Reviewer Update
Still nothing have been done...