1 reviews | Active since Dec 2014
MTN didn't disable my old service when I upgraded my contract now I'm paying double
<p>Hi,</p> <p>I upgraded from a 2Gig service yet MTN continues to charge me for it month to month. I am being charged R260 p/m on my mobile account (A ********** ) for a reoccuring 2G service which I didn't request from MTN. Yesterday I cancelled this additional service. Since I was not expecting this additional fee on invoice, my bill has gone into arrears for the last 2 months and my internet access has been disabled. Why must I pay for this when it's an MTN mistake?</p>
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this
Kindly be advise that as per the investigation conducted on the matter, the 2GB was loaded via MTN Active self-help service on the 15/05/2016, therefore charges are valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Nompumelelo
REQ: **********
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this
Kindly be advise that as per the investigation conducted on the matter, the 2GB was loaded via MTN Active self-help service on the 15/05/2016, therefore charges are valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Nompumelelo
REQ: **********
Hi,
Thank you for taking time to reply. However I don't understand your response.
Hi,
Thank you for taking time to reply. However I don't understand your response.