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fjbergie F

1 reviews | Active since Sept 2016

09 Sept 2016, 12:39

MTN didn't Cancel my contract. Now MTN wants me to pay for their mistake. MTN bullies you for their mistake.

<p>On the 18/10/2015 I phone MTN to cancel my Data contract that has already pass the 24 month period .Mtn said that I should go to the nearest MTN store to do it.</p> <p> </p> <p>We went on the 18/10/2015 to MTN Garden Route. We had to wait close to a hour to be helped. MTN lady ask me for my account info so she could fill in the form to Migrate the number to prepaid . I gave my ID number on witch see found the contract and started to fill in the form. She gave me the form to sign at the back with the date. They then fax the Migration to MTN. They gave me it back to me . I ask for proof that it was cancelled. They said that the form is the proof.</p> <p> </p> <p>The next month MTN did the debit order that I expected because of the 1 month time that you have to give MTN. In December 2015 MTN did another debit. Witch I cancelled as soon as I seen it. I email MTN to let them know that that's happened. MTN ask why I left them and if they can get me a better deal. I said no and then they said they will Migrate me to prepaid. In Jan 2016 MTN debited my account again that I stop. That was the last I have seen or heard of MTN. </p> <p> </p> <p>In June I get a phone call from Shaprio Shaik Defries & Associates. MTN has handed me over to debt collector.</p> <p> </p> <p>I have phone SSDA and MTN . I have emailed SSDA and MTN and no one wants to listen to me or even try to give you a change to explain . They don't care they just want you money. If I have done something wrong MTN would have been paid from the start. MTN just say I have to pay. MTN don't even want to look at the Migrate to prepaid letter. </p> <p> </p> <p>This is the thing with these big corporate bullies , they don't care , they just bully you in to what they want.</p>

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Replies (1)
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fjbergie F's update13 Sept 2016, 14:38
Reviewer Update

Hi

I have the the migration letter that we filled in at MTN Garden route on the 18/10/2015 to cancel the contract.

That mean there should have never been a debit in December 2015.

There is something that went wrong on MTN side or smoe one didn't do there job and then MTN wants me to pay for that.

So the fact that I went in to a MTN store to cancel the contract means nothing till MTN decides when its fisish .