MTN didn't bother to call me and resolve (2nd comp

STILL UNSOLVED<br> My contract with MTN expired on the 21st may 2015. I was told to call on that day. I called them and they were on strike. The voicemail was reporting that the call center is closed. I managed to get them on the 3rd of June 2015. By then the agent told me she will forward my query to retention who will close my account. On the 22nd June i called again and the account was not closed. The other agent closed it and i received sms from insurance and 808 confirming closure. By then i already received and invoice. The account was never debited because of the closure. On the 7th July i received an sms threatening me to pay R103 or my line will be suspended. I called 808 helpline and i was told that they reversed the money from the invoice. It is insurance that forgot to reverse their portion of R103. I called the insurance and they said they don't know about that. I sent an email to insurance queries and dic queries but i am taken from pillar to post. Now my credit record is going to be affected as a slow payer because someone didn't do their job. I am out of the contract with you . Please reverse the money back so that i can peacefully migrate my 2 numbers to vodacom.