MTN did not use my existing mtn number for my new contract

I app**** for a new contract on the 31th Jul 2:01PM. In the application to mtn customer care, i mentioned i have an existing prepaid number and listed it so that i can use this number

The phone came, added the sim in the phone, but it was now a NEW number and not my existing MTN number.

I went to the ferndale store this past saturday, after 40min they said they cannot help me.

I phones and after 15 min a lady answered, the line dropped I phoned again only to be told there is a strike and the department that must help move the contract to ym old number is closed and there is also an MTN strike

I phoned today, only to be told that because i used data on the new sim, they cannot help me...but as sson as you add a sim in a phone the phone will use data...this is beyond my control, and this was the only way for me to do a phone call from the new phone, and this is how we noticed the number was wrong.

Does MTN see the issue here.,..dont use data, but in order to see the phone number, I had to make a caal to my other phone to see if the number dailing me is the old MTN numnber

I just want my contract do be moved to my old MTN jumber we have had for years.

If this means canceling the contract to do it over, please help us...I am the client here and i have been wasting hours to try get this simple thing fixed. NO ONE at mtn has been helpful and the one just sends you to the other one and back and forth