1 reviews | Active since Aug 2013

19 Sept 2016, 12:14

MTN did not provide a tablet with celphone contract upgrade as advertised.

<p>I have recently upgraded my celphone contract. I have upgraded to a medium data package consisting of 350 minutes and 5 GB of data. The phone taken was a S7 samsung however I did not get the samsung tablet which was included. When I queried, the mtn store did not have stock. I needed the ugrade due to the fact that I use my phone for business purposes. I therefore requested that I will wait for the tablet when stock arrives which they could not do. I have spoken to the upgrade call centre and they said that the store is not allowed to give phone if the tablet was not in stock, period. I do not think it is fair when MTN cannot abide by their advertisment and provide what was promised.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply20 Sept 2016, 21:40
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the matter has been escalated to the relevant functional unit for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

's update25 Sept 2016, 14:40
Reviewer Update

Just an update, I did not get any response since escalating the matter.