Mtn did not help me with a sim swap for a phone that was ******.

My phone was grabbed Sunday night I called and was informed that I should open a case number then to go the branch to get a sim swap. I asked if there was anything to be done to block the number they said no. Went to the branch with the my documents wishing we’re not needed for the Simswap and was told to wait 2hours-24hours around 11. I will through out the day to find out one the status of the sim swap and I was told that it was in progress. A gentle man by the name of Vuyo at 11pm first **** and said that they cannot check the status of my sim after a back and forth eventually he told me that my sim was in progress. Called @11:22 this morning was told the the person that stole my phone rejected the request at 11:35 this morning, mind you I was informed that the number was already suspended @6am. Meaning this person still have access to a suspended sim. A whole full day being **** to only to be told by mopani that the sim swap request was rejected @11:33 and that all the people I called were telling me incorrect things and that there was no Simswap in progress but just attempts to get new sim swap requests. That time I was just inquiring. I’m so devasted and the consultants have no empathy. Kopano at one point stopped listening to and began speaking to her friends on to the return to my call to say I hear you. Making me repeat what I just said because she did not hear the question. I really hate the network and how you treat your customers that are in destress