MTN DID NOT GIVE ME MY AIRTIME MINUTES

<p>Good Day (To the owner/s and Stake and shareholders of MTN). I hope and trust that you are keeping well. Festive greetings to you all. I would like to take this opportunity to complain about the people involved in creating your billing systems. Just to let you all know it is a painful and nightmare calling the MTN contact centre. Not user friendly IVR system. This is really a stressful event getting someone on the line and have to wait. This is terrible. On the 16th of July 2016 at around after 20;00 (8pm) I contacted the MTN contact centre. The reason for me contacting the contact centre was to block my sim card number. To my reason is that my bill kept on increasing due to the international roaming activation. I had spoken to an employee who had blocked my sim card number. This is under call reference number ********** 62 as per the email received from the staff member. If my memory serves me right and correct under this call reference number. I had ask your employee this question (When I re activate the sim card number will I get ALL my airtime and minutes back?) the answer to that question was YES you will get all the airtime and minutes. It is not for me to understand how your systems operate. I am a human being and asking you ever so kindly in advance that I get all my airtime and minutes. Imagine in the outside world if you buy a car worth R 500 000.00 and that car gets taken from you forcefully. How would you feel inside of you knowing that you had paid for the car and this is your hard earned sweat money. I want my all my airtime or minutes that I had paid for. Have a ok day further.</p> <p> </p>