1 reviews | Active since Mar 2017
MTN Did it again
<p>So after the data that MTN decided not to return</p> <p> </p> <p>Today I recharged with my most valued R10 and without calling anyone I was left with only R0.00 I really don't understand how this company works.... So the last time I recharged 1gb worth of data and after 2 days I was left with 6mb they didn't even attempt to help me all they did was give empty promises.... And now they did it again they just telling me that I subscribed to some stupid thing that I don't even know how one gets subscribed to....</p> <p> </p> <p>I am really failing to understand how is the business that is supposed to be client centric is actually being selfish and so greedy and just so unbelievable. I wasn't gonna write this review it's just that this is my 3rd most horrible experiences of my life with MTN. And at the end of the day they just promise things that they know very well they can't deliver.</p> <p> </p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation i have sent an urgent request to content providers to remove your number *** from their subscriptions,it should take within 2 to 48hrs for to receive the response and will be awaiting for your email in order to finalise the query on the data issue.
regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation i have sent an urgent request to content providers to remove your number *** from their subscriptions,it should take within 2 to 48hrs for to receive the response and will be awaiting for your email in order to finalise the query on the data issue.
regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
