MTN Device Upgrade Nightmare!

I recently upgraded my device online on MTN's upgrade portal. After doing the upgrade I received no SMS or email confirmation of the upgrade.

After a week I decided to contact the call centre and found a LiveChat facility (I decided not to use the call in option because I had neither the time nor the patience to be shunted from pillar to post). The call centre agent then advised me that online upgrade orders do not funnel through to anywhere and that I would need to redo the order online with them, which I duly did.

Since then, still no SMS or email confirmation of the order. The call centre agent needed to send me a manual email. Since then, I have sent several more LiveChats to various call centre agents and I'm always advised that there is no stock of the device. When I took out the order, the deal was advertised at R499.00 a month. I see now that the same deal is now being advertised at R519.00 a month. Whay advertise the detail if there is no stock??

I wrote an email of complaint to the complaints email address on the MTN website. Surprise, surprise ...... NO RESPONSE!!!!!

I got a phone call from a Sales Agent trying to sell me a an upgrade. I explained to him that I had already done an upgrade and he promised to phone me back the next day. I am still waiting for that phone call.

I am writing to HelloPeter in the hope that this gets through to MTN management and that some action is taken.