MTN DEVICE INSURANCE IS *********

Claiming from MTN insurance has been more stressful than actually losing the phone itself. It's like being in a betting competition, betting to be assisted correctly. They will send you from pillar to post. Insurance is supposed to ease the stress of losing a phone but MTN insurance heightens the stress. You have to call the FOR EVERYTHING otherwise you will not getting assisted. You have to keep calling to get a device allocated to you or check if they have received documents, they will not follow up with you for anything. To top it all of they use the worst courier company, they have been telling me that my device is getting deliver for 3 days and I stayed home for nothing. They sent an email and changed the status of my claim on their app to "finalized and paid out" but my device has not even been delivered to me yet. They even changed the insured cellphone information but I don't even have the cellphone in question. I am so disappointed to see such a long standing telecommunications business operating like this, they have the characteristics of a fly by night and they don't seem to care about their customers grievances otherwise they wouldn't have so many bad reviews all over the internet. I am starting to think they purposely chose an inefficient courier company so they can prolong the claim process. How can such a large corporation choose a courier company has over a 1000 bad reviews on their profile? You don't respect us as consumers honestly. I don't how the law protects us against things like this. There are soooo many good courier companies out there and yet to chose the one with the worst reviews, what does that say about you? What will happen if I never receive my device when you act like zi have. If you have insurance with MTN, DO YOURSELF A FAVOUR AND CANCEL IT! THERE ARE PEOPLE WHO HAVE HAD TO WAIT TWO MONTHS TO GETA DEVICE REPLACEMENT AND IT SEEMS LIKE I AM GOING TO BE ONE OF THEm.