Mtn device insurance
<p>my fone was ****** and its been 2 weeks since i made my claim to the insuarnce at MTN pinnacle marketing. I have sopken to numerous consultants and they all do not keep to their promises. I have paid my access fee to get my fone last week and till this day i have not received it after 2 weeks of claiming. Their service is totally unprofessional and they laugh at the customer. The people that i spoke to is, Lungi the team leader. Terri Sloan, Jabu Buthelezi and sbo.z and many more. And they all say different things. Im very frustrated as i use that fone for my business and i believe i shouldnt have to wait forever after i even paid my access fee. My cell no. is ********** . </p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that an urgent escalation has been sent to Pinnacle to assist and provide feedback on claim submitted. A call will be done to advise on status.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that an urgent escalation has been sent to Pinnacle to assist and provide feedback on claim submitted. A call will be done to advise on status.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Kindly be advised that i finally received my new fone today. However, im still not happy with the service i received. They take customers for granted and they never get back to the customer as they promise. Some forget to load notes on the account, than you have to repeat your query everytime u call in after holding on for over 40mins to speak to the consultant. Can MTN please make it effortless for their customers when claiming from their insurance. We never had such a problem before you changed insurance companies. Im seriously not happy with your service, it was totally unexpectable. I need some compensation for my frustration.
Kindly be advised that i finally received my new fone today. However, im still not happy with the service i received. They take customers for granted and they never get back to the customer as they promise. Some forget to load notes on the account, than you have to repeat your query everytime u call in after holding on for over 40mins to speak to the consultant. Can MTN please make it effortless for their customers when claiming from their insurance. We never had such a problem before you changed insurance companies. Im seriously not happy with your service, it was totally unexpectable. I need some compensation for my frustration.