MTN DEVICE CONTRACTS ARE A ****

I took a device contract the year 2021-08-14 and contract ended last year, comp**** called 30 days before my contract ends and I settled the contract. My device was insured and upon my cancelation I was never informed that I needed to call the insurance department and also have them cancel the insurance separately 6 months later MTN appears on my credit profile and is flagged as an account in arrears. I gave them a call on the 17th to find out why am I still owing , the consultant tells me I have active insurance and I need to call and cancel with the insurance department. I did just that and still I was not told that theres a certain amount I need to pay. 23/01/24 I spoke to a very unprofessional and not well trained MTN consultant in the INSURANCE DEPARTMENT by the name of Bonolo who refused to give out her surname for identification, she was not willing to listen to my query, she went as far as saying she was not the one who was assisting me disregarding my frustration with the matter at hand. The MTN consultants are not well trained to deal with customer queries, it is customer care for a reason but with MTN it is hell for it's customers. If foreal these calls were recorded I don't think she would have spoken to me in that manner. With every consultant I have dealt with regarding the cancelation none of them have been honest and given out proper advise for this query. I will never ever do business with MTN this is my second contract and it sure is my last. Send your customer care employees for training, the call center is full of impatient people who are ready to answer without listening or understanding it is disgusting.