MTN - despicable service at its best!

Wow MTN, just wow. The incredibly bad service I received from the 6 call centre people and 1 in store person I unfortunately had to deal with today was just something else. When I called in Feb to change my contract to pay as you go, I was upsold a “fabulous” package that has now left me with a paperweight as a phone for more than half a month at a time. My prerequisites were that I need to be able to top it up, this is not the case. I also didn’t want to sign up to another contract and so was told not to worry, it was month to month and I could cancel anytime. Today, 1 of the consultants confirmed that the package I am on was not an MTN offering in Feb so they do not know how it happened. I cannot change the package to load data and airtime now because it is a 24 month contract. I can upgrade or cancel at a fee of R173 because I’m still on a contract that MTN doesn’t offer? The call centre blame a third party supplier and the store blames the call centre. They cannot supply me with the call recording from February nor give me the supervisors details to contact. They also would not help me until I went into a store to pay the R173. I have now paid in a store and phoned back to cancel, only for a retentions person to attempt to start an upgrade conversation with me. Goodbye MTN - go and bully someone else!