MTN DESERVES ZERO STARS

On the 27/04/2024 I lost my phone which is contracted with MTN, I called the call centre on 28/04/2024 I was assisted by a lady named Pamela Mpama to blacklist the phone. On the call she said the phone has been blacklisted and she will email me the ITC number. I checked my emails the whole day and there was no email coming through from mtn or with an ITC number. 29/04/2024 I went to an MTN store to check if they can get the ITC number for me and I was told the phone was not blacklisted, they needed the IMEI number because I have three phones on contract and two are identical make and model so the guy at Eastgate shop asked me to verify the IMEI number before I can blacklist so we don't make a mistake. 01/05/2024 I went to MTN at stoneridge, asked to blacklist the phone, I explained to the guy what has happened he said the store cannot help I need to call MTN ( strange when the one at Eastgate was willing to help) same day I called MTN and finally I was assisted and the phone was blacklisted, ITC number was given telephonically. 06/05/2024 I called MTN requesting for the call recording as this has delayed my insurance claim, I spoke to Anathi she then says to me they cannot email me the call recording to avoid me sharing the recording on social media, after some time she asked for my details and said she will email her team leader to call me and send the call recording to the nearest store. I asked her for the team leaders name, she said "the team leader will introduce themselves when they call" after being persistent for a name, she put me on hold for a few minutes and gave me the name Melinda Ningiza who I should expect a call from As I wait