MTN deserves junk status and their "service champions" champions of the sewers

<p>I have been on MTN for as long as I have had a phone, which now is more than ten years.</p> <p>On the 27th October 2016 I bought 1 GB of data from MTN for R169 (R20 more expensive than all other network). I do this on the same day every month cause I don't want to buy data in drips and drabs as the cost work out as more. And every month this data lasts for the duration of the month.</p> <p>01 November 2016 at 06:00am I checked my data balance was 1024MB, when I checked my data balance again the same day 01/11/2016 it reads 0MB. WAIT A MINUTE WHAT? I immediately call customer service, I speak to this rude girl (whose name I regret I forgot to take) to whom I explain that on the 27/10/2016 I bought 1GB data, and mtn gives you half the value of the purchase back i.e they gave me 500Mb. I explain that in the morning my data was 1024MB and I hardly used my phone during the day as I was busy at work and after work I had errands to run. And also the apps that I use my data for are whatsapp, BBM and fb hardly anything that warrents 1024mb. She says please call back in 30min cause the system hadn't fully updated. I ask does the system update every 30min she says yes, I say well please give me a blow by blow of exactly what happened to my data up until the last time the system updated, she refused, we went around in circles for what must have been 30min then she hung up on me. She actually also refused to esclate the matter cause she said she doesn't know what she will be escalating.</p> <p>I called back spoke to another guy, Walter who kept me on hold for more than 10min and in the end said he was escalating the matter and gave me a call ref: FMC ********** 0934, told me his manager would call me. On the morning of the 2nd I sent an email to customer care explaining again exactly what happened.</p> <p>NOBODY HAS GOTTEN BACK TO ME!</p> <p>MTN stole my data, nevermind that I pay R20 more than I would for other networks but MTN stole my data. Normally 1GB of data last me the whole month, I use it Sparingly cause I know that if it finishes mid month my social life will be dead until month end.</p> <p>I did not abuse my data in anyway yet MTN took my whole gig. And mind you just the month before 27 Sep-26Oct the gig lasted the whole month. I even still has 442kb when I reloaded on the 27th/10/2016.</p> <p>To say I an unhappy is putting it mildy.</p> <p>SIMPLY PUT MTN ARE *******! THIS IS OUTRAGEOUS</p>