MTN ***** DEPT

I had ***** committed on my account the first was an ******* upgrade the second an ******* new line.This happened in July 2023 after many calls i had to open a ***** case which were done around 21 Nov 2023 .Each time i cal the ***** dept tells me it is being escalated .It is almost 2 months now no reply from MTN Today i called and waited 45 ,im after which my call was lost i called a second time and again after 30 min of waiting the call were cut once again. IS there some body or anyone at MTN that can at least contact me and tell me the problem as I being billed for R 24000 which affect my credit rating badly all this and