Mtn deposit lost!

I paid my Mtn account on the 15th of April 2020 after via cash deposit at ABSA Teller Middelburg Mall.

19/05/2020 my MTN Account was suspended

I went to ABSA today 22 May 2020 and they have confirmed that the transaction was made and processed into Mtn account but cannot give me a proof of payment as it was deposited into the teller.

ABSA consultant informed me that Mtn needs to check their statements to see payment made.

I deposited R1800 into an ABSA teller at Middelburg Mall into Mtn *** Reference : my cellphone number on which the account is.

I cannot find my proof of payment but ABSA Consultant could confirm that the payment is on their system but cannot give me any proof and that MTN just needs to check their statement.

According to MTN they did not receive the payment.

When I made the payment I did check and the reference was correct so its not that I made a mistake with the deposit.

Now I have no idea what to do. R1800 Gone.

If I go to ABSA branch wait 3.5 hours in a line so they can refer me to MTN call center where I am referred back to ABSA for a proof of payment that I cannot get from ABSA!

If I gi to MTN in store they refer me to the call center as they have no access to those accounts..

Running around with no results from either party!

Mtn cannot trace my reference! How can they not track my reference!