1 reviews | Active since May 2015
MTN denies initial problem with device
On 25/06/2015, somebody from MTN phoned my husband in connection with my device. This guy insisted that the initial problem with the device was the battery and camera (I NEVER gave the device in for the battery and the camera. Those apparent problems were picked up by the HVRC and I was charged for a new battery. MTN should provide proof where I signed on paper for a battery and camera problem!!!). He argued with my husband and refused to give a phone number for a manager to my husband. I am having the same problem. I work with ground level personel at MTN - no one is willing/competent??? to solve the problem with my device. I have asked MTN (both the repairs centre and MTN branch at Irene village mall) for a phone number of somebody higher. They just refuse you that information. They say you have to work through the call centre - which is USELESS.<br> <br> All I got so far from my Hellopeter complaints as replies from MTN is apologies for upsetting me. Stop ****ing apologizing and give me a phone number for a supervisor!!! MTN, your apologies means NOTHING!! Solve my problem with my device!!!!
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have tried calling you today without any luck.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate. Every handset received is firstly assessed before being repaired or replaced.
For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Veronica
REQ:***
Best regards,
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have tried calling you today without any luck.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate. Every handset received is firstly assessed before being repaired or replaced.
For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Veronica
REQ:***
Best regards,