MTN delivers No Feedback...

Thank you Eunice for your response. However your message of informing me my line is now active is irrelevant to me as it was activated 48hrs prior to your response. But i know you busy Eunice. Goodness knows with the amount of disgruntled clients and the sheer number of complaints on This website alone i know you must be up to your neck trying to work through a d respond to everyone. Never mind the other issues i raised in accordance with the contracts debit order amounts differing from what was discussed over the phone at the time of my upgrade. As well as i have now picked up that i am being charged twice for Itemised billing every month. Lekker hey. R22 a month extra i have been paying. Yeah i realise it wont make anyone richer or poorer, but that is besides the point. So last night i called in to the call centre (135) and explained my situaution. After he (the advisor) put me on hold for 2 or 3 minutes the call suddenly cut. Of course no attempt to call me back was made. I mean. This is the MTN level of service we should expect as loyal contract payers. Nothing at MTN works. I call 135 again. The voiceover prompts me to enter my cell phone number followed by the hash key. On the 2nd call the Prompt voice said the number(i entered) is not linked to a valid MTN contract. Please redial with the correct one. RIGHT ABOUT NOW I HAVE JUST WHAT I CALL "LOST MY SH%*. So ALAS i called a 3rd time and finally got through. (Just proving that nothing works at MTN when it comes to customer service/inhouse programmes.)

The gentlenmen helping me gave me a reference number regarding the Itemised Billing query. And then said i/ME/MYSELF OR IRENE/ must call back in 2 days and follow up to see how far they are. So i must call back?

You simple disregard of Customer Service is alarming. Honestly. For someone who pays you R9500 a year you would think there would be some urgency to retain but clearly your contract holders are not that NB in MTN,s GDP turnover.

So i said to the advisor i don't want R22 back. Go and see how many months they have charged me twice. As on thd MY MTN a client can only go back 1w months when trying to locate invoices and contract statements. Why? I suppose the same reason as to why my minutes carry over for only 60 days and then fall away even though you have billed me for them. When they fall away you don't pay me Pro Rata back. Even the data expires even though i paid for it.

It's like going to the Spar/Pick n Pay and buying a KG of sugar and if i haven't used the entire KG by the last day of month the SUGAR is lost. Who knows who gets it or where it goes but hey. i paid, you recieved your money so why should you give a SH%&.

So your bundle of Joy Customer Service advisor last night said he would send me all my invoices via email so i can determine when (from which month) the itemised billing has been charge twice from.

And GUESS WHAT. I HAVEN'T RECIEVED THEM YET

AM I SUPRISED.??? NO...

I AM NOT.

I HATE YOU MTN, WHEN I SEE THE COLOUR YELLOW IT REMINDS ME EXACTLY OF HOW IT MUST BE TO FUNCTION IN HELL.

FOR WHAT IT'S WORTH REFERENCE ( Dear Customer, Your query has been escalated with reference number 1- ********** 1705. Thank you for using MTN. Have a Yello day)