bK
brendon K

1 reviews | Active since Dec 2011

19 Dec 2019, 16:43

MTN delivered unacceptably poor service

Process of (failing to) port from Vodacom to MTN South Africa South Africa.

1. Order placed on 25 Nov 2. Order fails to get sent to courier until no earlier than Friday 13 Dec, as per email exchange between MTN employee and DSV employee. 3. Device finally arrived on 19 Dec, number has not been ported, instead a new number has been issues because "port forms were not sent in time." a. port forms on same email as initial submission form 25 Nov b. As per MTN's employee via telephone, because sales rep did not send port forms through.

Absolutely useless service.

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