NS
Nthabiseng S

1 reviews | Active since May 2013

16 Oct 2018, 18:47

MTN deleted my number

Cancelled my contract back in April now i am not able to make or receive calls, both departments contract and prepaid are telling me different stories, they cant find my number on their systems and keep referring me from contract to prepaid department . Speaking to Snegugu who is in the contract department and she is telling me that my number is on prepaid. When transferred to prepaid Mbalenhle tells me to dail a number that will charge me R2 per minute.

Mtn is just full of nonsense they have no sense of urgency and the customer service agents have no soft s****s, poor communication and listening s****s. Let alone the product knowledge of their agents, it's pathetic.

Im pretty sure they deleted my number off the system, now they went from charging me R369 on my contract number to R365 and some cents, seems to me they are doi g somwthing ***** with my monthly installments.

Furious customer.....

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Replies (1)
NS
Nthabiseng S's update17 Oct 2018, 10:47
Reviewer Update
Hi Alice, Thank you very much for your quick response. My number is now able to receive and make calls. I really appreciate your assistance . This kind of service everyone in the call center should provide without having to frustrate customers. Thank you very much. Regards, Nthabiseng.... A satisfied customer