MTN delays

I have been with MTN for a long time and there have been issues in the past, but none like I have experienced tonight. I sent a airtime transfer of R100 to a friend who is currently going through some family issues. The idea was that he would contact other family members in order to inform them of a loss of a family member. It is now 3hours later and Im still waiting on the airtime to appear on his phone even though it has already been deducted from my account. After calling the call center numerous times I have now finally been told that the transfer could take up to 24hours.

I would like to take this opportunity to inform mtn that in certain situations sending someone airtime could be a serious matter.