Mtn delaying my claim

In March 2015 i was told i was due for an upgrade by an MTN call center agent.I was requested to choose a package which was an I phone 6 at 200 talk time anytime + 500mb .The handset and contract was delivered to me via a courier company, i then went to a local Mtn store for sim activation.<br> <br> on Friday 28th August 2015 my friends car was ****** with my cellphone in it ,we went and opened a case at Balfour Police Station case no 113/08/2015 and reported my fone as ****** .I then called Mtn customer care line 808 who urged me to suspend the sim card which i did.i then called again to have the phone blacklisted so i can be able to claim from MTn as i have an insurance with them.<br> I was then sent from pillar to post ,first i was told to give an IMEI number which i did (***).I was then told they cannot process this and they gave me a ref number :*** and i was told to go to my local Mtn shop<br> <br> I have just been there now and the lady says their system shows i did not receive any handset thus making my claim invalid ,was told to bring more paperwork to them<br> <br> Clearly no one wants to take responsibilty as they are all passing the buck and its been 06 days now<br> BW<br> Justice <br>