MTN Delayed Stock!
So today I went to Mtn at South Gate Mall, I was going to do an upgrade and I wanted to upgrade to a Samsung S8, then the process was started, then they said to me the Samsung S8 comes with a free Samsung Galaxy J5 Pro, but then they said to me I have to wait (Don’t Know For How Long) for the J5 to be delivered because they changed couriers, how is that my problem, I’m really disapointed in MTN, why would they advertise this deal knowing that their stock is delayed, so I couldn’t upgrade because of this issue, MTN should resolve this issue because they will start to lose customers because of poor service.
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MTN South Africa's replyOfficial
11 Sept 2017, 10:11Dear Kamogelo,
We apologize for the inconveniences that you have experienced as a result of the laps in service. We completely understand the frustration it causes.
We had introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. This may however take a bit of time to resolve.
We apologise immensely for this matter and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply11 Sept 2017, 10:11
Official
Dear Kamogelo,
We apologize for the inconveniences that you have experienced as a result of the laps in service. We completely understand the frustration it causes.
We had introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. This may however take a bit of time to resolve.
We apologise immensely for this matter and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,