JW
Jamiun W
1 reviews | Active since Oct 2019
21 Nov 2019, 09:22
MTN delayed claim approval
Extremely bad service from MTN insurance. I have put a claim through 10days ago and up to now had no feedback. I phoned them myself and have now been told that my claim was send for further review. My main aim of having insurance was so that I can be covered in the event when something happens to my phone but I have been without a phone for almost 2 weeks just to get my claim approved.
I will never use this insurance again and will take this further on Facebook to warn others.
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Replies (1)
MTN South Africa's replyOfficial
21 Nov 2019, 13:56Good day Jamiun,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused.
MTN is using Pinnacle insurance and we don’t have access to their system for a follow up.
Kindly call Insurance on *** it is a free number when calling from MTN number.
it will direct you to Pinnacle for a follow up.
Also you can email at ***
Kind Regards,
Zamokuhle Ngubane
MTN
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused.
MTN is using Pinnacle insurance and we don’t have access to their system for a follow up.
Kindly call Insurance on *** it is a free number when calling from MTN number.
it will direct you to Pinnacle for a follow up.
Also you can email at ***
Kind Regards,
Zamokuhle Ngubane
MTN
Best regards,
MTN South Africa's reply21 Nov 2019, 13:56
Official
Good day Jamiun,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused.
MTN is using Pinnacle insurance and we don’t have access to their system for a follow up.
Kindly call Insurance on *** it is a free number when calling from MTN number.
it will direct you to Pinnacle for a follow up.
Also you can email at ***
Kind Regards,
Zamokuhle Ngubane
MTN
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused.
MTN is using Pinnacle insurance and we don’t have access to their system for a follow up.
Kindly call Insurance on *** it is a free number when calling from MTN number.
it will direct you to Pinnacle for a follow up.
Also you can email at ***
Kind Regards,
Zamokuhle Ngubane
MTN
Best regards,