MTN delay tactics so I cannot port out

I have asked MTN for the requirements to cancel my MTN contract (which is out of contract since September 2018) in order to port out to Telkom. On 15 NOvember 2018 I was asked by Letta Selepe at MTN retentions for the Telkom deal offered to me so that she could escalate and try and match the deal and I comp**** by sendind through the offer (which was already freely available on Telkom's website). I have not received any feedback since then, and now am STUCK with MTN on Black Friday and cannot port out to Telkom, as I am still on Contract!!!! Had MTN done their job on the 15th, either cancel my contract or match, i would not be worse off as I am now. My hands are tied and i cannot port my number to Telkom!!!!!!! Pathetic delay tactics from MTN! I will take this up with ICASA!