1 reviews | Active since Aug 2016
MTN delay on processing contract cost me promotional content
I want to say I recently did I upgrade online (for the first time as I’m business bound) with MTN I took the promotional option of P30 pro-Huawei with GT sports to watch... from Samsung user all the years this was a leap for me...
I took so long that I had to phone in where consultant on the line had to help speed things up, I asked the consultant if I will get the watch as this was one-off the reason of taking the deal ,and he stated ( which should have been recorded as he said at beginning of the call) that YES I will get watch I just need to claim with IMEI number of the phone when receiving it.. now this took time as well that I had to phone in again, now at this point, the promotion period of Huawei has passed! and now I don’t get the watch! I’ve tried to explain to Huawei but they did not want to know anything keep hitting me with T&C’s … now I’ve been with MTN a few years and this has really pushed me on breaking point regarding service... Huawei has told me to contact MTN as the delay cost me to lose out on promotion...
This is very frustrating and this been going on for a month now. from applying for the contract to having to phone in to get it going to phoning again to hear where my phone was to hear I can't even get the entire deal I went through because I’m too late….
Very annoyed at the moment!
now wonder how long it will take to get a response now…
After posting the original complaint I was only officially helped after a week...
Which went back and forth having to explain my situation and giving details...
A helpful agent from MTN South Africa named Alice helped me with this, unfortunately, it didn't go smoothly, obviously...
I stated that there was a recording with the consultant, that he specifically confirmed that I will get a watch with the device , which in I asked several times to confirm.. which he did with instructions on how to claim for it...
Now this recording was requested, which yes took a while... 9 days later after it was sent to MTN and apparently in the wrong format that they could not open it... seriously...
but eventually Alice from MTN South Africa received the voice recording and she agrees and confirms after listening to the recording several times , that I'm in the right and MTN has to honour me with the watch deal or to credit the account for the watch price and this will be refunded to me, the voice clip has been sent to MTN direct online to listen too aswell...
This has been 21 days ago since I last heard from them! clearly trying to get away from this...
The consultant clearly **** to me just to get the deal and now MTN is ***ering away and not honouring it.
This is the second time MTN has done this to me, and I'm sorry if lie to customer no matter what the situation , just to make a deal , everything u stated must be honoured, MTN has given me the worst support and service and clearly don't care about customers but only on making money.
Edwin Page
After posting the original complaint I was only officially helped after a week...
Which went back and forth having to explain my situation and giving details...
A helpful agent from MTN South Africa named Alice helped me with this, unfortunately, it didn't go smoothly, obviously...
I stated that there was a recording with the consultant, that he specifically confirmed that I will get a watch with the device , which in I asked several times to confirm.. which he did with instructions on how to claim for it...
Now this recording was requested, which yes took a while... 9 days later after it was sent to MTN and apparently in the wrong format that they could not open it... seriously...
but eventually Alice from MTN South Africa received the voice recording and she agrees and confirms after listening to the recording several times , that I'm in the right and MTN has to honour me with the watch deal or to credit the account for the watch price and this will be refunded to me, the voice clip has been sent to MTN direct online to listen too aswell...
This has been 21 days ago since I last heard from them! clearly trying to get away from this...
The consultant clearly **** to me just to get the deal and now MTN is ***ering away and not honouring it.
This is the second time MTN has done this to me, and I'm sorry if lie to customer no matter what the situation , just to make a deal , everything u stated must be honoured, MTN has given me the worst support and service and clearly don't care about customers but only on making money.
Edwin Page