1 reviews | Active since Jan 2012
MTN de*****ing customers with lies with online deals
MTN are de*****ing people. Be aware. Their online department phones you for an upgraded contract and lie about how you will be saving money and not lose any data or airtime on the upgrade. Once you agree, in the next few days all your data and airtime is lost. They say that you have a cooling of period to reject the new contract. When you contact them within the cooling off period to reject the new contract, they say your old contract does not exist anymore. They then charge you a pro rata fee of almost double your old contract. The run around then begins with you having to phone depart to department to sort out your claim. I was even told to go to their ***** department. They also gave me the runaround for days and did not help me. None of their managers had the decency to contact my despite me requesting them to do so. Many of my friends had their contracts cancelled after it expired with MTN still charging them. I was also such a victim last February with one of my contracts. MTN.....never again.
