MTN de*****ing me from my insurance claim!

<p>I used to have an auto page account. I received a message that my account has been taken over by MTN. My assumption was that all the same benefits would apply. I have an apple iPad, which was insured through auto page and when transferred over to MTN, they kept on deducting insurance from my account. In July my iPad was damaged.</p> <p>I tried contacting MTN to find out how to go about submitting my claim. I have tried calling on numerous occasions, I have been cut off or the phone has been left unanswered. To date I have been unable to speak to anyone at a MTN call centre about my insurance.</p> <p>I then went to the MTN repair centre in Midrand on 14 July 2016. After waiting in line for more than an hour, I was told I must submit my device at an apple store. I did this. Received a quote and emailed it to MTN insurance on 18 July 2016. I received a notification that they are busy and will get back to me in 5 days. My quote was only valid for 7 days. I followed up in 5 days, but still haven’t heard back. I have received my device back from the istore, but it is still broken. It is now 5 September and I am still to hear back from anyone at MTN.</p> <p>I have been paying for insurance and subscription for a device that doesn’t work. MTN doesn’t appear to care enough about their customers to answer their phone calls, reply to their emails. I am at a loss. Surely MTN is committing ***** to charge me for a service they are making impossible for me to use?!</p>