MTN de*****ed my husband of over R9000

I logged a complaint on this website last month about MTN and a lady called Alice called me back and tried to resolve it , I was happy with her services , then I think a manager from their finance department stopped her and told her a different story to my complaint , Alice said that particular manager would call me and explain everything to me but to date no one has called or made any communication with me , MTN still owes my husband over R9000 that they deducted from his account without any explanation, this is ***** and it’s ********, if you think that we are going to let you get away with this you have another thing coming for you Who in their right mind can forget that a huge company has de*****ed them of such a huge amount of money , I’m sick and tired of this treatment. How do you treat people this way ? You have and are continuing to treat us like trash and you expect us to just accept it and move on just like that? You expect us to forget that you have taken our hard earned money ? Really?