1 reviews | Active since Jan 2018
For two repeated days I have been experiencing Mobile data issues from a network service provider by the name of (MTN) supposedly known as the Bozza network. All they are bozza at doing is to rep off their consumer and blame it on opened application. Yesterday I loaded airtime subsequently it was converted to WOW bonus Megabytes. I logged on to Whatsapp for less than 15 minutes and the 125mb was depleted. I call MTN and they stated that I was busy on Amazon watching videos. LOL I don't even have that as an application on my phone. The matter was escalated and none of the senior managers got back to on this matter. Today the same thing happened but funny today I was on Whatsapp for less than 5 minutes and the entire 125mbs was depleted again. So I have a feeling that MTN is de*****ing its consumer of the Megabytes and blaming them falsely. I am very displease and disgusted by this matter.
I am going to pursue this matter legally because I have found out that I am not the only consumer that is experiencing this mayhem.
Good day Blessing.
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please not your usage is being looked at and one of our supervisors will contact your with feedback.
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,
Good day Blessing.
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please not your usage is being looked at and one of our supervisors will contact your with feedback.
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,
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