1 reviews | Active since May 2018
MTN definitely a NO GO
MTN is so good at blame shifting they will make you feel guilty for their bad customer service... After hellopeter'ing them for my phone that got damaged while sending it in under warranty for a faulty speaker they have the audacity to blame IPhone.... Kindly see their response below. So basically I need to take the device (which they still have and damaged to iStore) - I will never recommend MTN to ANYONE!!!!
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that if you stated that the said defect is a common problem with the iPhone X devices than it is a manufacturers defect. I suggest that yiu take take it to an iStore and let them have a look at it as far as i know, they are aware of the defect as well as others.
Kind regards,
Ishie.
Dear Kylie,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID & IMEI number to *** so I can look into the matter and find a suitable outcome.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Kylie,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID & IMEI number to *** so I can look into the matter and find a suitable outcome.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
