MTN DEDUCTS YOUR MONEY AFTER ADVIISNG YOU TO MAKE A DIRECT PAYMENT. DOUBLE COSTS FOR ONE MONTH BASED ON THEIR SYSTEM ERROR. DISSAPOINTING SERVICE

My contract debit order did not go off for some odd reason and I received an sms advising me to make payment. A second sms was received advising that if I didn't pay then I could not use my line. I made an eft payment via the MTN app. Then my account was debited by MTN. I called in advising of this and was told that there was a technical issue that arised. I requested a refund. From the 05th March to date I am going in circles with these guys. It is ******** acts. It was there error and now I am being deducted AFTER being told to make a payment. Absolutely dissapointed. I have also emailed the proof of payment as requested yet I have to constantly be calling in and being told that it has been raised. Where is the client satisfactory here. I requested higher supervision to take over and sort this mess out. No call. No email. No anything. This is ***** on my account. This will be taken further.