RP
Ryno P

1 reviews | Active since Sept 2014

02 Dec 2015, 13:22

MTN deducts R5695.65 but Statement is R692.09

I migrated my number from a contract to pre paid.<br> <br> It took me 2 months do migrate and then they deducted R5695.65 from my account.<br> <br> When I call they provide me with a reference number but when I call the cal centre to follow up and provide it with the regency number hey have nothing on the system.<br> <br> The statements that they provide doesn't add up to the amount deducted from my account.<br> <br> When I phoned today they said that my Data contract was the reason that you account was high but when I asked for an itemised statement for my data contact they couldn't provide it.<br> <br> It's absolutely ridiculous what big companies are capable of of just deducting any amount of money from you bank account. You can't even stop the debit order as they have more rights on you own bank account than you have.<br> <br> I will tell everybody I know not to do any business with MTN as they are *********, they don't inform you of the amount that will be deducted form you account and none of their processes work.<br> <br> I need the money to be refunded and the statement to be revised, the debit order to be stopped and the correct statement to be sent to me in order to do and EFT for the outstanding amount.

0
Replies (1)
MTN South Africa
MTN South Africa's reply07 Dec 2015, 13:28
Official
Hello rpzaber,

We sincerely apologize for any inconvenience caused as a result of this.

Kindly note that the matter has been escalated to the Billing department for assistance reference number REQ:***.


Kind Regards
Nompumelelo
REQ:***