EB
Erika B
1 reviews | Active since Mar 2013
04 May 2016, 14:22
MTN deducts R2,100 from my account after migrating!!!
So MTN does it again, I asked for my number to be migrated. My billing date is until the 12th of each month. I migrated my number on the 12th and specially asked if I would be receiving anymore accounts after I migrated and they said NO. But low and behold, they go and deduct R2,100 from my *** Is for one of my other numbers, but the rest is for the number that is no longer with MTN (Thank God). Try to call them, everyone transfers me to someone else and eventually the line just dies. So once again a matter that they will just not resolve!
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MTN South Africa's replyOfficial
16 May 2016, 08:04Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that you were billed for the extra usage on data and data bundle purchases from the 2016-03-12 to 2016-04-12. Please note that your number was migrated to prepaid and the invoice billed in April was the last one for the number ******3977.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
MTN South Africa's reply16 May 2016, 08:04
Official
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that you were billed for the extra usage on data and data bundle purchases from the 2016-03-12 to 2016-04-12. Please note that your number was migrated to prepaid and the invoice billed in April was the last one for the number ******3977.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***