WB
Willem B
1 reviews | Active since Feb 2016
09 Jul 2020, 11:23
MTN deducting unauthorized funds
MTN recently started to deduct R5/day from my account for something called Hungama. I never subscribed to this service; do not even know what it is. After 3 attempts to address this issue via an e-mail complaint, I only received one automated response and they still deduct the amount daily.
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Replies (2)WB
Willem B's updateReviewer Update
11 Jul 2020, 15:46MTN does not seem to understand. I did not subscribe to this service. I REPEAT, I DID NOT SUBSCRIBE TO THIS SERVICE. Please remove me from this subscription and refund me for the funds *******ly deducted from my account. I have to wonder; is this incompetence, a glitch on your system or just plain *****. Please escalate if you can not resolve this issue.
WB
Willem B's update11 Jul 2020, 15:46
Reviewer Update
MTN does not seem to understand. I did not subscribe to this service. I REPEAT, I DID NOT SUBSCRIBE TO THIS SERVICE. Please remove me from this subscription and refund me for the funds *******ly deducted from my account. I have to wonder; is this incompetence, a glitch on your system or just plain *****. Please escalate if you can not resolve this issue.
WB
Willem B's updateReviewer Update
13 Jul 2020, 13:41MTN still deducts the subscription fees for an application that I did not subscribe to. I do not know how to make them understand this. I did not subscribe to this service and therefore MTN must correct their error and refund me. LAST ATTEMPT!!
WB
Willem B's update13 Jul 2020, 13:41
Reviewer Update
MTN still deducts the subscription fees for an application that I did not subscribe to. I do not know how to make them understand this. I did not subscribe to this service and therefore MTN must correct their error and refund me. LAST ATTEMPT!!