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vANESSA P
1 reviews | Active since Feb 2017
08 Nov 2018, 17:47
Mtn deducting My Gigs
I have a contract with Mtn, I get 50gig a month. All good never had issues. I get credited every 21st of each month. It's now the 8. 11.18 and I only have 6 gig left. My network info as per phone show an estimate usage of 16gig for the past month..... Unexplained 20gig is gone from my bundle? Mtn states that I can only figure out after the next billing period (the 21st) BUT at that stage I will be credited again!!!!!!!!!!! So don't need the additional 20gig!!!! So 20gig can dissappear from my bundles and mtn has "no way of figuring out how" at the moment. A multi million company with IT gurus dont know what happened!
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vANESSA P's updateReviewer Update
11 Nov 2018, 09:29Unfavourable response! By the next billing period I will be credited with my next 50gig! Then I don't need the missing 20gig. So at this moment when I need it. We can't investigate....... Seriously you can only investigate it at my next billing period? So is the court subpoenas a phone history from mtn, you tell them to wait until the next billing period?!
vP
vANESSA P's update11 Nov 2018, 09:29
Reviewer Update
Unfavourable response! By the next billing period I will be credited with my next 50gig! Then I don't need the missing 20gig. So at this moment when I need it. We can't investigate....... Seriously you can only investigate it at my next billing period? So is the court subpoenas a phone history from mtn, you tell them to wait until the next billing period?!