1 reviews | Active since Dec 2011
MTN deducting more than contracted amount
My debit order for MTN took R550 today, approximately R100 more than the contracted amount. I have two separate contracts, one for R219 and the other for R229. That ads up to R448. For some unexplained reason they started billing at around R467 in the first couple of months and now we are with R550. I have recently used pay as u go airtime on credit, however these were very small monitored amounts. I have bank statements in my possession that can proof this and I would firstly like MTN to respond as to why they *******ly deduct money that was not authorized by myself and secondly I believe according to law I am entitled to cancel my contracts and therefore I would like to exercise that right now. I think MTN should run a audit on my spendings during the contracted time and refund all the money that they stole from me.
Thank you for your post.
We apologize for any inconvenience incurred.
We have called you but no availability.
Please take note on the 1GB package you have been charged for extra data used after the 1GB has been used up the usage limit set up was for R1057.00 we have changed the usage limit to R0.00 for the system not to bill your account for any extra data usage for the 1GB data line . Then the invoice for January you have been billed for prepaid transfer fees. This charges are valid.
Please note that you are entitled to cancel the contracts however early termination fee will apply. No credits due.
If you require to cancel the contracts please contact the 808 call center to assist you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
We have called you but no availability.
Please take note on the 1GB package you have been charged for extra data used after the 1GB has been used up the usage limit set up was for R1057.00 we have changed the usage limit to R0.00 for the system not to bill your account for any extra data usage for the 1GB data line . Then the invoice for January you have been billed for prepaid transfer fees. This charges are valid.
Please note that you are entitled to cancel the contracts however early termination fee will apply. No credits due.
If you require to cancel the contracts please contact the 808 call center to assist you.
Kind Regards,
Alice van der Merwe
***