MTN deducting for upgrade since March without delivering phone.

After hundreds of emails and calls MTN still has zero ounce of responsibility and are in breach of contract. After placing an upgrade online before lockdown the handset could not be accepted in person by the contract owner due to her being out of the country due to travel restrictions. Still the upgraded contract fees are being deducted every month while MTN refuses to deliver to a 3rd party or cancel and refund the deductions since March 2020.

This is completely unacceptable behaviour from MTN and empty promises and escalations are made. NO response from Upgrades department or retentions!